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Continued from page 1
How to master the art
email within 7 minutes?
3rd
minute
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The Real Business World
In today information age, a prompt respond is expected after all; I want
to buy, I have the money, now serve me quick".
But in the real world
things don’t really operate like that: Most companies have MIS dept that
manage mails and deliver them to their respective department at their
schedule. So...Don't expect a quick reply... unless it is a one person
show business.
4th minute
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QUICK, FAST, REPLY NOW
Most businesses don't just attend to your enquire alone. It is not that
they don't want to sell. More like they have quite a number to attend to,
plus the fact that quotation need some calculation and to meet individual
requirements.
They just can't "pluck" the
figure out of "thin air". And they can't quote if your *don’t* tell them
which country you are from or provide sufficient introduction info in your
email.
5th
minute
-----
SPOTTING THE FAKE
Business "Netdenizen" often receives email that is out-right bordering on
being RUDE, remember........... "quote me this...this and this...reply to
123@hottermail ...URGENT" "I WANT TO BUY
THIS, THIS AND THIS......QUOTE ME FAST"
Anyone can spot the "Fake Cheap Ones" fast and ignore them,
especially those using
@hottermail
@fastermail @quickermail. The sales
and marketing executive have other priorities and its best to spend time on those with
better potentials.
6th minute
-----
FAX Is a form of
electronic mail
Business "Netdeizen THINK" e-mail is best because it is cheap and fast.
In fact FAXing will bring a
faster respond..... when they get to see your company letter head, logo
with proper written business protocol plus the fact that you have spend
money FAXing it. You are certainly assured of a respond.
7th minute -
The Art
of Business E-mail
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"There should be no reason for
foreign buyers
or sellers to find each other, lacking in 'good taste'
and business manners."
The allure of
e-mail lies in its speed as well as being cheaper than postal mail or
fax. E-mail, although lacking "real" physical stationery do present an
outward manifestation of the sender innate character and attitude
Due to it's ease of
use e-mail often takes the form of a few short notes or paragraphs and
is being abused, when the sender find that they can send any kind of
messages to anyone with a hastily and badly written e-message.
Most people know how to send e-mail but they don't know how to use
it and the advantages of using e-mail can be quickly outweigh by
liabilities for the careless. Simple mistakes can easily offend the
recipient and sour a new business relationship...
The 4
P's of business protocol
The Art of Business eMail
- All Sales
is Seduction
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Dealing with Unhappy Customer
They may be upset because of billing charges or the product or service wasn't what they were expecting, or they misunderstood your procedures and practices, or it is a genuine error on your part, and there are also times when it is simply a figment of the customers imagination.
How to Keep Your Customer Forever?
Ask yourself these questions: Are you focusing on your customer's success, not your own? Do you know what your customer needs in order to be considered a success? How is he evaluated/measured, and by whom? Do you have a strategy to reach
your customers goals?
Seven Steps
to Building
Better Customer Relationships
Customer retention is critical to
business success, we must realize that there is more to building and
cementing a customer relationship than just engaging in customer-centric
behaviors. It takes more than newsletters, special programs, emails,
self-service and cards to keep customers happy and loyal...
The
Marks of Distinction -
How do you grow your business?
All increases in productivity, innovation, profitability,
strategic direction, superior service and operational excellence flow from the ability of leaders and their teammates. The big question then
becomes: towards what end are you growing yourself, your people
and, ultimately, your business?
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eMail CRM
maximize
the life-time value
of my customers.
I recommend it.
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