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Site Contents for Secrets of International Trade |
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e-Mail
e-Business Communication Manners are personality -- the outward manifestation of a company or one's innate character and attitude. It can make or break business transactions. It's all in your presentation If you are making business contact via e-mail for the first time -- e-mail, although lacking *real* physical stationery, can and do present an outward manifestation of the sender innate character, attitude, personality as well as manners. A hastily and badly written e-message will easily offend and sour a new business relationship before it even begins. Communication by e-mail is no different than writing on your company letterhead. A business communication is business, period. A certain degree of formality is required.
Mind your manners Manners are personality, the outward manifestation of
a person or company innate character and attitude. E-mail etiquette or netiquette has
become a real problem with hastily written e-message. Many senders don't realize that most recipient
that is willing to respond, usually evaluate on the
quality of the sender communication skills, attitude and manners. |
Page 1/4 - The 4 P's of e-business protocol <<This Page 2/4 - Recipients willing to respond to your e-mail usually evaluate the quality of the sender communication skills, attitude and manners. Page 3/4 - Examples of e-mail salutation that should not be use at the start of any business relationship Page 4/4 - International email scam |
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If you don't take the *time* to write properly, why should the recipient take the *time* to respond? In today, fast pace world, *time* is an expensive and rare commodity for both parties concerned. Take the *time* to write correctly, if you want to get a respond. Don't give the recipient any reason judge you as lacking in good taste, having poor manners and attitude and souring a relationship before it even begins. Value your time but don't lower the value of your email message.
E-signature E-mail often takes the form of short notes or a few paragraphs, almost like a short conversation and most recipients will usually respond to such e-message -- if it is appropriate -- that is when they get to know each other better. However, both parties must bear in mind that they may be receiving hundreds of e-messages weekly and may not recall who the sender is. Hence, it is the duty of the sender to include a simple precise e-signature, appended to the bottom of each message to aid identification.
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Attachment netiquette Do not send any e-mail with attached document, (large size file) HTML designer e-mail, graphics or images from whatever programs you are using. You may be using a program or with special formatting that the recipient may not be using, hence, the recipient may receive gibberish and unable to view your attachment. The most important consideration is that your recipient don't want to open your attachment due to the possibility of virus. Many recipient will also be upset by having to waste time downloading a *large* attachment without advance notification. The attachment may even overload the recipient allocated storage space and cause all their important incoming mails to be returned *bounced* therefore souring a relationship before it even begins. If you want to send any attachment, seek permission first, and inform the recipient why you are sending it and what program is needed to view it, as well as the file *size*. Most recipient would prefer that you to copy and paste; the text contents of your intended attachment into the body of your e-mail as part and parcel of the message. Further more, sending any e-mail message HTML or TEXT with or without attachment, without permission is considered SPAM and the recipient may *retaliate* with *nasty* consequences for the sender that may even start a *Flam* war. To learn more about SPAM and spammers click hereAcronyms netiquette Avoid cyber-speak. Do not assume that everyone is familiar with cute acronyms used in most e-mail correspondence between friends, such as IMHO (in my humble opinion), FWIW (For what it's worth), FYI (For your information), BTW (By the way) or OIC etc. Don't forget, manners are personality -- the outward manifestation of a person or company innate character and attitude. A hastily and badly written e-mail reflects on the sender and his company and any recipient that is willing to respond will evaluate on the quality of the sender communication skills, attitude and manners. You should give no reason for the recipient to judge you as lacking in good taste and having poor manners isn't it? As business becomes more global many of us do not realise that manners and etiquette in various business settings are as important as quality products or pricing. Did you know that it's bad manners not to take off your shoes before entering someone's house or not to turn bread upside down when you are in Tajikistan--former eastern block countries of the Soviet Union (USSR).
Email etiquette (sometimes
called 'netiquette').
For a refresher in online courtesy and important tips on Business Etiquette
http://www.albion.com/netiquette
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