Can't find What You Want? Try Google... |
Can't find what you want? Try Google |
|
Google Search |
Home | Site Contents |
Site Contents for Secrets of International Trade |
|
The 4 P's of e-business protocol Communication by e-mail is no different than writing on your company letterhead. A certain degree of formality is required. A business communication is business, period. The allure of e-mail lies in its speed as well as being cheaper than postal airmail or fax. E-mail, although lacking "real" physical stationery do present an outward manifestation of the sender innate character and attitude. There should be no reason for the recipient to find the sender lacking in manners and good taste. Due to it's ease of use, e-mail often takes the form
of a few short notes or paragraphs and is being abused -- when the sender
find that they can send any kind of messages to anyone with a hastily and
badly written e-message.
Most people know
how to send e-mail but they
don't know how to use it and the advantages of using e-mail can be quickly
outweigh by liabilities for the careless.
Simple mistakes can easily
offend the recipient and sour a new business relationship.
The 4 P's of e-business protocol |
<<This Page 1/4 - The 4 P's of e-business protocol Page 2/4 - Recipients willing to respond to your e-mail usually evaluate the quality of the sender communication skills, attitude and manners. Page 3/4 - Examples of e-mail salutation that should not be use at the start of any business relationship Page 4/4 - International email scam |
|
1. Polite What is involved in writing a polite e-mail messages? The recommended style is formal as in any written communication, that is, until both parties get to know each other better. The choice of words should avoid expressions that may mean very little or something quite different to the recipient, like: drop in anytime or acronyms like: IMHO - FWIW - BTW - PLS - OIC or KIV The writer should be careful to use titles, first-name or use the title as shown in the recipient previous e-mail and in the same manner of protocol, like: Sir, Dear Sir, Dr., Mr. President, Madam, Sincerely, Faithfully, etc. If misunderstanding arises, tact and patience usually achieve more than anger or sarcasm. A harsh word spoken is easily forgotten or diminished in impact after a while, whereas written criticism lingers-on indefinitely.
2. Prompt Failure to respond is understandable because e-mail is being abused. Many sender find that they can e-mail any kind of messages to anyone that is hastily written, un-intentionally or otherwise -- lacking in proper business protocol, manners, in-precise, ambiguous with scant sender identification as well as "why" is he/she using a public e-mail addresses.
3. Precise
|
|
It is not that Companies (world wide) does not want to sell. It is simply that *NO* companies wants to waste *Time* with enquirers that don't know introduce themselves or their company. Sellers, importers or exporters may not have the time to ask all sorts of qualifying questions and have many other potential buyers that needs their attention, therefore they have to prioritize their limited resources. Example: Just walk in-to any up-town car showroom, in shorts and slippers, the sales personal won't be taking you very seriously as a potential buyer, isn't it? Of course there are cases when the sales person continues to serve the potential customer and made a sale for a *Porch* or *Rolls* (happy endings that we usually get to see in the movies). Unfortunately, in email business communications judgment cannot be made at all, the seller, buyer, importer, exporter can't visualize the potential of the buyer *except* based on the style of writing that will make it worth the seller *Time* to respond to your enquiry.
If you are
consistently getting no respond to your e-business email enquires,
the reason could simply be due to improper
In today's world of E-everything...
4. Persist Many users have no idea how e-mail function on the Internet and usually gives a disbelieving look, when the intended recipient said that they didn't receive it or it was delivered several days late. Therefore, before jumping to conclusion, consider the possibility of *lost or late e-mail*. Next Page 2/4 - Recipients willing to respond to your e-mail usually evaluate the quality of the sender communication skills, attitude and manners.
|
|
Can't find What You Want? Try Google... |
Can't find what you want? Try Google |
|
Google Search |
|